9780688123161

«Raving Fans: A Revolutionary Approach to Customer Service» is a hardcover book by Ken Blanchard & Sheldon Bowles, offering 138 pages of insights on leadership, customer relations, and management. Published by HarperCollins in 1993, this first edition book is part of the Management series and is intended for young adults and adults interested in business & economics. With a vintage feel and a narrative type of nonfiction, this book presents a unique perspective on creating raving fans through exceptional customer service techniques.